Harvey IT Services

Brief description

Harvey IT provides computer support to home users, and businesses (that do not have their own in house I.T department) within North Yorkshire, County Durham and Teesside.

Call us on 0844 8845026 or 07779 571217

Trade Bodies / Associations

Part of The FSB - The Federation of Small Businesses

Any Specialist Products or Services?

• Troubleshooting & Support
  
• Support Contracts
  
• Disaster Recovery
  
• Computer Healthchecks
  
• Software/Hardware Upgrades
  
• Bespoke System Builds
  
• Database Design
  
• PC Servicing, Maintenance, Repair and Upgrade
  
• And More.
  

Training and Tuition

We are able to train on a one to one or group basis:

We can train you or your staff in the following:

• Basic operation of Windows (all versions)
  
• Microsoft Office Products (Word, Excel, Powerpoint, Access, Frontpage)
  
• Basics of how to use the Internet, Email and Internet Security.
  

Why Choose Us

We believe in going 'that extra mile' to help you!

If we can resolve a problem for you over the phone and save you money, we will do exactly that. (In some cases however, people insist on paying us, which we will always gladly accept, of course !) (Also, some of our clients prefer us to visit)

Whenever you contact us with a problem, our first course of action will be to listen to you and then advise on the best and most cost effective way to resolve that problem.

If, for whatever reason, we are unable to assist you, we will always try to advise you on who may be able to help.

When we say that we will call you back within a certain timescale, we mean it.

You will always receive advice and guidance from us that is honest, reliable, and that you can trust.

Whenever we visit you at your home or business premises, we will always try and explain what we are doing as we are doing it (provided you have the time to stand and watch, of course!).

We will always behave towards you in a friendly, considerate and professional manner at all times.

We DON'T believe in:

• Overcharging you for simple repairs/jobs
  
• Cutting corners instead of diagnosing/fixing the real cause of a problem
  
• Deliberately adding unnecessary jobs to get extra money
  
• Completing and charging for jobs that didn't need doing in the first place
  
• Recommending products that we know you don't need
  
  You are entitled to a standard package of incentives
  
  
• NO callout charge
  
• NO FIX - NO FEE (conditions apply)
  
• FREE telephone support
  
• COMPETITIVE hourly rate or fixed charge (dependent on job)
  
• SAME DAY callout (at a time convenient to you) (subject to availability)
  
• To us, you are our most important asset, without you we would not be in business.