Fishing and Angling Equipment in Darlington
Unit 1 & 2 Utilities House
Sent wrong item. Told me to return at my cost (they would refund). Once they had the the returned item, they stopped communication and didn’t send a replacement or refund. Had to raise a claim through eBay which has been resolved by eBay refunding me via their guarantee policy. Absolute scum!!
Richard Leech - 26/09/2021 | report this review
Judging from past reviews I am not the only one to receive items with parts missing, extremely disappointed in this service, avoid
Harley West - 21/07/2021 | report this review
Got a rod off them this month second section damaged was told to return for replacement section arrived as said in rod tube on problems in👍
John Sloan - 28/06/2021 | report this review
First time purchase through eBay…(home-un-leisure) and unfortunately the item arrived damaged but so did the box that it came in, although there was no bubble wrap etc inside to protect it from damage in the first place which surprised me being carbon fibre that’s easily breakable by some dumbass couriers that don’t give a toss ! Sent the seller an email with pictures to prove the damage and they replied within a few hours saying that they would send out a replacement and they didn’t want the damaged item returned. Bearing in mind it was a bank holiday weekend the replacement arrived today 2nd June in a protective pole that I can actually use to store pole sections, rods etc ! So what started as a negative impression of this seller turned out rather positive in the end. I would be happy to buy from this company again.
Gavin Ayres - 02/06/2021 | report this review
Paid for line i never got honest avoid these robbing bastards
david bourne - 28/08/2020 | report this review
If you want customer satisfaction and an online company you can trust then STAY WELL CLEAR !! I bought a pro logic suit from them which developed a fault I was told to return for a replacement after 5 promised delivery dates they now don’t even respond to emails and don’t even consider trying to contact them by telephone as both contact numbers don’t ever get answered I returned my faulty goods as instructed and they still have them so now I have no jacket and they have the cash I paid for it ValBaines is a figment if someone’s imagination so don’t try and contact I’ve never ever known crap service like this ever I wish I’d read this feedback forum before I shopped with them You have been warned folks they are thieves liars and conmen
Tom Leckenby - 21/08/2020 | report this review
Ordered a week ago and fedex still havnt recieved the my rod they have taken £300 off me and saying they have sent it when they have not. Then I get a message we are sending another one sorry for the wait. I'm gunna go nuts and find where they are
Kyle Sulkiewicz - 13/07/2020 | report this review
I have purchased from the folks before, never had a problem. Very quick delivery. Unfortunately, incorrect version of the rod was sent. However, top customer service received in sorting out refund etc. Many thanks for pleasant dealings, shame the correct rod was not ultimately obtainable. C'est la vie.
Craig Stobie - 26/06/2020 | report this review
Ordered an item it never turned up told me they would send it again and still never arrived, my requests for a refund were ignored and it’s taken almost a month for me to get my money refunded via PayPal, this company needs reporting to trading standards they are scamming everyone
Athena Mather - 21/06/2020 | report this review
Scammers stay away do not order nothing from them on line. You will never see the item or your money.
Denis Killen - 20/06/2020 | report this review
Brent Osborne - 13/06/2020 | report this review
Abosolute disgrace of a company liars cheats and conmen , Please do not use
Terry Barrett - 02/06/2020 | report this review
Pls pls pls don't ever buy from these people. Home in leisure on ebay!!!! Terrible service fob you off, lie they sent an item I couldn't leave a negative feedback as this ran till the end which I expect is a tactic they use......if you so one thing dont ever buy from these parasites.
Adrian Lunnon - 28/05/2020 | report this review
I purchased an item from them which came with no instructions. I asked them for some and they kept telling me they have asked for some from their supplier. I have never received any instructions despite asking regularly since the purchase. Once the timescale for leaving feedback on eBay had passed they stopped responding to my messages via eBay. I am unable to determine if the item is faulty or not. I have since learned that the manufacturer of the item went out of business before I purchased the item. I don't believe that Burtree Angling (Home Un Leisure on ebay) ever did ask for instructions from the supplier (I have now emailed a possible UK distributor to ask if Burtree requested any from them aswell) and only ever intended to lead me on for as long as necessary to avoid having to accept a return for an item from an out of business manufacturer. I have reported them to the C.A.B / Trading Standards.
Martyn Harris - 17/04/2020 | report this review
Bidding on ebay to buy a rod won the buy same rod she sold for more money and she got my money no item contacted Val Baines she come will all excuses under the sun PayPal address is wrong then it was to do with Scotland an so on... No money no item ebay seems to be on there side ... Stay away from burtree angling or Ebay name home un leisure Or women called Val Baines Cant understand how shes getting away with....
Marius Butautis - 24/03/2020 | report this review
Worst transaction and communication from any retailer ever. Refused to acknowledge any liability for returned item and was forced to have 3rd party to resolve. Do not purchase then you won’t be disappointed.
Stuart Goulding - 26/02/2020 | report this review
They have blocked me from bidding. The only possible reason is that I bought several items from them and gave them feedback that highlighted their extortionate postage costs.
Jan Hague - 17/12/2019 | report this review
I bought three of these rods 2 x 100g and the 150g . Delighted with all three and a third of RRP .the down side .. No Communication One didnt arrive for two weeks... Eventually got an answer from Val via email agreeing that postage fee would be returned ..never heard from her again and im now blocked from bidding?
Duncan Inglis - 24/11/2019 | report this review
Bought a pole from them part missing despite being promised they would send it . Now ignoring emails and no number to ring .
Julie Barker - 08/04/2019 | report this review
I have very strong grounds to suspect that they are guilty of Shilling. All the time i see Private Bidding with mine being the only bidders name listed. Fortunately one rod i bid for and won was delivered. Knowing what i know now never again. I have asked Ebay to investigate this Appalling Company. Must be shut down.
Geoff Sharp - 16/09/2018 | report this review
I orderd a sonik spod rod an a spod reel it’s not come and can’t get hold of them....fucking bellends
Paul Duffy - 15/05/2018 | report this review
Just read the reviews above, I ordered a size 9 pair of boots and received a pair of size 11. This is after a message sent with the order and a separate email to ensure they got it right......but no. After emailing and trying to call still no feedback .....
Geoff Vines - 05/03/2018 | report this review
Be careful ! They sell items they dont have ! Take your money then dont send you your items keep your money for as long as they can, if they do this to 100 people every day they bank 10s of thousands of pound a week. 6 wks b4 i got my money back just collecting intrest from the public
Thomas Steele - 02/03/2018 | report this review
I bought a set of Pro logic R2L 4+1 set from home-un-leisure they sent a set of 3+1 set and an odd bite detector in a cardboard box, I complained to them and they said return them and they would send a replacement. after weeks of emails and trying to phone a number that doesn't work, they now have sent a refund. but they are still advertising the same product on ebay, Don't bid on these items it's a rip off. I bought mine through Pay-Pal credit so I'm now paying for an item over 12 months that I never got. E bay should remove these rip off merchants from their site.
Kelly Topley - 16/01/2018 | report this review
I ordered a Ridge Monkey frying pan, which was despatched and duly received here. It was a gift, and on first use, a few weeks later, was faulty - the non stick coating was peeling off. I emailed Val Baines, was asked to return it which I did. No replacement has been sent, emails are ignored.
Susannah Batstone - 27/10/2017 | report this review
Do not buy anything from this company they have just ripped me off of £170 and I'm fuming. Don't answer emails and there phone doesn't work, even rang Nash and they said there a nightmare to deal with. I will be driving down there to sort out face to face. CANT WAIT
Scott Ratchford - 04/09/2017 | report this review
DO NOT trust this lot no communication and no end product WASTE OF TIME WORSE COMPANY??????? EVER DEALT WITH.
KEVIN MIMS - 01/07/2017 | report this review
Bought what was supposed to be a Browning Black Magic rod holdall from them. It has split in a few places with hardly any use or weight in it. I have tried to contact them with no response by e mail and the phone number goes to a fax machine. I suspect it may be a fake so I will take it up with Trading Standards
Ron Holt - 05/06/2017 | report this review
i have bought approx 10items froms this company with no problems! 5+. HOWEVER ON RECENTLY TRYING TO BID FOR ITEMS FIND I AM BLOCKED FROM DO SO, DESPITE EMAILS & PHONE CALLS I STILL GET NO RESPONSE, WHATS GOING ON UP THERE NOW. SO I CAN UNDERSTAND THE UNHAPPY CUSTOMERS , REMEMBER THIS BURTREE IF YOU DONT LOOK AFTER YOUR CUSTOMERS THEN SOMEONE ELSE WILL!!!!!!!!!
peter letts - 14/12/2016 | report this review
NOT GOOD AT ALL purchased some line that i had to return said they would replace ,this was aug 2016 by the time it got to nov i just wanted my money back you can not ring them as no phone only a fax number i sent over 20 emails .out of frustation i rang the manufacturer to see if as they keeped saying they could not get it as it was on back order ,but no it was there .i will say prologic were fantastic and sent me my line at there cost what a top company to some up do not want to deal with burtree or home un leisure as they are on ebay EVER AGAIN
john gavin - 22/11/2016 | report this review
The reels came on time but one came broken and will turn but will not move up and down and they are ignoring my emails.
Mitch Kerr - 24/09/2016 | report this review
Waited over 3 weeks for item to be delivered, first email chase answered promptly, but further emails requesting an update ignored, finally requested a refund as clearly item wasn't coming, refunded promptly, but basically a 3 week waste of time
Chris Moss - 15/07/2016 | report this review
Order was made via Amazon. Arrived quickly and well packaged. No problems and would happily use them again.
Jan Weatherly - 03/04/2016 | report this review
After paying through Paypal on the 23/05/2015 I still have not yet received the full order. I received trousers and a jacket on the 03/06 and I am still awaiting the bib&brace and the trousers collecting. Totally unprofessional attitude as they do not answer the phone and only reply to the emails they like.
Steve sutton - 16/06/2015 | report this review
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